Privacy Policy

Effective Date: 15/04/2025

This Privacy Policy outlines how Netomate Pty Ltd (ABN 80635226425, referred to as we, us, or our) collects, uses, discloses and protects your personal information when you visit or interact with our website at www.netomate.com.au.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

The type of personal information we collect depends on how you use our website. This may include:

• Name and contact details (e.g., email address, phone number)
• IP address and browser/device information
• Information provided via forms or direct contact
• Website usage data via cookies or analytics platforms
• Business contact information for enquiries or services

We do not generally collect sensitive information (e.g., racial origin, health, political beliefs). If we do, it will be with your consent or as permitted by law.

2. How We Collect Personal Information

We may collect personal information through:

• Online forms, subscription fields or account creation
• Emails, support requests or general correspondence
• Cookies and tracking technologies (e.g., Google Analytics)

Cookies help us improve your experience, understand website usage, and personalise content. You can manage cookie settings in your browser.

3. Purpose of Collection

We collect your personal information to:

• Deliver and improve our services and website
• Respond to your enquiries or feedback
• Manage support and technical requests
• Comply with our legal and regulatory obligations
• Provide marketing or promotional materials (where consent is given)

4. Disclosure of Information

We may share your personal information with:

• Trusted third-party service providers (e.g., cloud hosting, analytics)
• Our professional advisors or contractors (bound by confidentiality)
• Legal or regulatory authorities when required by law

We do not sell or rent your personal information to any third parties.

Some third-party providers may store or process data overseas. Where applicable, we ensure they handle your information in accordance with Australian privacy standards.

5. Data Security

Netomate uses secure systems and practices to protect personal information, including:

• Cloud-hosted infrastructure with access controls
• Encryption of data in transit and at rest
• Secure authentication and monitoring tools
• Regular system updates and risk reviews

While no system is entirely immune to risk, we take all reasonable steps to protect your data from misuse, interference, unauthorised access or loss.

6. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes outlined above or as required by law. When no longer needed, information is securely deleted or anonymised.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access and update your personal information
• Withdraw consent to marketing communications
• Make a complaint if you believe we’ve breached your privacy

9. How to Contact Us

For questions, access requests or complaints regarding this Privacy Policy, please contact:
Email: info@netomate.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to review this page periodically to stay informed.